FAQs

Notebooks feature a soft-touch finish paperback cover, whereas journals have a hard cover.

Both notebooks and journals include:
- Personalize the cover with your name or initials on selected products
- Interior matte finish, offering easy write-on pages
- 100 lined pages
- Measures 6x9
- Made in the U.S.A

All of our notebooks and journals have 100 pages.

Personalized text on the cover of up to 30 characters is available of many of journals and notebooks. Simply add your personalized text into the dedicated box on the product page.

Please ensure the accuracy of the personalized when ordering your product. The personalized text on the notebook or journal is printed exactly as how it is included in the personalized text box.

It is not possible to offer a refund/exchange for misspellings of personalized text at the time of order.

Once you order your home author kit, we will ship the kit to your address. Then simply follow the below steps to become a published author.

1. Complete the Child Author Kit - Complete your kit filled with writing activities, manuscript pages and step-by-step instructions walking you through the publishing process. 

2. Send Completed Story Book Pages to Us - Once your child has completed their book pages, simply ship the materials back to us using the prepaid shipping label included in your kit.

3. Celebrate, Share & Enjoy Your Published Book - We will publish your 8.5"x11" professionally bound, hardcover book in our state-of-the-art facility. Your book will arrive approximately 20 business days after received. 

This holiday season, Nottai and our delivery service partners are seeing high demand that can result in potential delays. In efforts to ensure your personalized products arrive in time for the holiday, we ask that you please place your order by Friday, November 26th for guaranteed delivery before the holiday.

If you place your order past November 26th, we will do our best to get your personalized products to you as soon as possible; however, we cannot guarantee they will arrive before the holiday.

We appreciate your patience as we work to get your personalized journals and notebooks sent your way as quickly as possible.

At this time, Nottai only ships to addresses in the United States.

Shipping fees are set at $2.99 per order. Check out the announcement bar on the top of the home page for special promotion discount codes.

Yes, you can track your order. Once your order is placed, you will receive an order confirmation email. Simply click the blue 'View Your Order' button to check the status of your order. When your order has been dispatched, you will receive a shipping notification email with your tracking link. You will then receive an email confirming delivery once your package arrives.

Shipping is carried out by UPS. Due to COVID-19, shipping times may be longer than normal. It can take up to 14 business days to craft and ship your personalized, designer notebook or journal. You will receive a shipping notification email once your product has been dispatched. This email notification also includes a link for you to track the status of your order throughout its shipment.

You can track the status of your order at any time in two ways: 1) using the 'View Your Order' button in your order confirmation email or, 2) by using the tracking link included in your shipping notification email.

If it has been 14 or more business days and you have not received your shipping notification email, please contact our customer care team assistance at info@nottai.com.

No, you don't need an account to complete your purchase.

The benefits of having a Nottai account is a faster check-out process and access to our newsletter offering special offers, free giveaways and exclusive access to our biggest and best sales.

We accept a wide range of online payment methods, including VISA, Mastercard, AMEX, Discover, JCB, Diners Club, ELO, Shop Pay, Apple Pay, and Google Pay.

Insert your discount code in the dedicated box, which can be found on the first page of the checkout process.

No, only one promo code may be used per order.

Firstly, check for spelling or spacing mistakes in the code.

Please note, promo codes are only valid for a set period of time, and promo code expiry may the reason for your code not working. Reach out to our customer support team if you continue to have difficulty.

We offer 100% satisfaction guaranteed on all of our products. In the rare event that you receive a notebook or journal and are not happy with the quality of the product, we can issue a refund once the product has not been used. Please contact our support team if you would like to return a product.

We cannot accept returns/exchanges of personalized products unless the product or personalization is defective. Please ensure the accuracy of the personalized when ordering your product. The personalized text on the notebook or journal is printed exactly as how it is included in the personalized text box.

Please contact our support team if you would like to return a product.

We cannot accept returns of personalized products unless the product or personalization is defective.

Please ensure the accuracy of the personalized when ordering your product. The personalized text on the notebook or journal is printed exactly as how it is included in the personalized text box.

You must request the return with our customer support team within 14 days of receiving your product.

Please see our returns policy to see if your product is eligible for returns.

You can see our returns policy here.

You can contact us by filling in our contact us form and a member of our customer support team will get back to you within two business days.